Welcome to The Crouch Oak Family Practice
Last updated 16/03/2020
For the latest Government information on Coronavirus, please visit https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
Information can also be found on the NHS website at https://www.nhs.uk/conditions/coronavirus-covid-19/
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Government advice now states if you have a new cough or high temperature (37.8C or higher), you should self-isolate at home for 7 days. You do not need to speak to a GP. If your condition worsens, you should contact NHS 111 online at 111.nhs.uk. If you cannot get online, telephone 111.
The full Government guidance is available here.
IN VIEW OF THE CURRENT SITUATION, OUR DOORS WILL REMAIN CLOSED UNTIL FURTHER NOTICE
- IF YOU DO NOT HAVE AN APPOINTMENT AND WISH TO SPEAK TO SOMEONE IN THE PRACTICE, PLEASE TELEPHONE THE SURGERY
PLEASE BE ASSURED THAT IF YOU HAVE AN URGENT MEDICAL NEED, YOU WILL BE CONTACTED INITIALLY BY TELEPHONE
- IF YOU HAVE ALREADY BEEN TELEPHONED BY A CLINICIAN, AND ASKED TO COME TO THE SURGERY, PLEASE GO TO THE BACK DOOR AND RING THE BELL
- IF YOU HAVE AN EXISTING APPOINTMENT, PLEASE RETURN HOME AND YOU WILL RECEIVE A TELEPHONE CALL AND WILL BE BROUGHT DOWN ONLY IF NEEDED
If you normally come into the surgery for your prescription, please bring your repeat prescription or write your medication on a sheet of paper (include your name, date of birth and address) and place it in the surgery post box which is located outside the front door.
If you need to collect a prescription, please go to the back door and ring the bell. When you collect your prescription you will be asked to nominate a pharmacy for future collection.
From Wednesday 18th March 2020, we will be offering online booking for some of our triage telephone calls. These can be booked in the usual way via Patient Access. The listed time of these calls is for guidance only. Only limited triage calls are made available online. This is to ensure availability for all patients, including those without internet access. If no online appointments are showing as available, please telephone the Practice as we may still have triage appointments available.
The situation and guidance is rapidly changing. The Practice is working hard to ensure we can offer as comprehensive a service as possible while taking precautions to protect our patients and staff. We thank you for your patience and understanding.
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In recent months, Crouch Oak Family Practice has completed a full review of our Repeat Prescription process. This has included setting up a new Pharmacy Team, led by Samantha Cudby, our Clinical Pharmacist, and supported by two Pharmacy Technicians, to better manage our patients’ needs.
To ensure high quality service is maintained, we are changing our turnaround time for repeat prescriptions. From Monday 28th October, please allow 72 hours (3 working days) for your repeat prescriptions to be processed.
On Monday 2nd September, we were delighted to welcome Dr Urmila Menon as a salaried GP. Dr Menon will be working four days a week.
Flu vaccination appointments begin on Monday 16th
September for patient aged 65 and over. We are expecting delivery of vaccines for patients under 65 in early October. We also have a number of walk-in clinics over the coming months. For full information on flu vaccinations, please click here
We are pleased to now offer Microsuction appointments for the removal of ear wax.
Please book an initial consultation with a nurse. The nurse will check your suitability for the procedure, provide guidance on preparing for your ears and book you into our next Microsuction clinic.
For more information, please click here
Patients registered at the Crouch Oak Family Practice can now see an NHS GP by video using the LIVI app. See an NHS GP by video for medical advice, prescriptions or referrals.
Get the LIVI app in the app store or visit www.livi.co.uk
Appointments are available from:
From Monday 20 August it will be even easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey.
This means, in addition to being able to book GP appointments at your local practice, you will also have access to additional appointments during the evenings and at weekends at four locations across the local area.
The extra appointments are being provided by the GP federation that brings together all 40 GP practices in the local area and is known as North West Surrey Integrated Care Services.
By working together in a new and different way local GP practices will be improving access to primary care appointments, making it even easier for local people to get the care and advice they need, at a time that’s convenient to them.
These additional appointments will be available from 6-9pm on weekday evenings (including bank holidays but not in August) and from 9am to midday at weekends. Patients can book these appointments through their local GP practice.
As these extra appointments are provided from four GP surgeries in the area, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.
The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:
The Red Practice – Walton Health Centre
(Rodney Road, Walton-on-Thames, KT12 3LB)
Studholme Medical Centre
(50 Church Road, Ashford, TW15 2TU)
Sunbury Health Centre
(Green Street, Sunbury-on-Thames, TW16 6RH)
Woking Community Hospital
(Heathside Road, Woking, GU22 7HS)
Initially, these extra appointments will be provided by local GPs but from October there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone).
For more information about this new service and the North West Surrey Integrated Care Services federation see https://www.nicsfed.co.uk/