The Crouch Oak Family Practice
45 Station Road Addlestone KT15 2BH - Tel: 01932 840123

Patient Information

Patient Charter

Patient Charter

Your rights

As a patient of this practice you can expect:

  • To be seen the same day for conditions you and your doctor agree are urgent. 
  • To have your records treated confidentially, and subject to your wishes to have relatives and friends informed of the progress of your treatment.
  • To be seen within thirty minutes of any appointment you are offered at the surgery, and failing this to be offered an explanation. 
  • To have your long term medication and treatment reviewed at agreed intervals.  To be informed (through leaflets, notices and our website etc) of the practice’s services and how best to utilise them. 
  • To receive healthcare in safe, comfortable and appropriate surroundings. 
  • To be treated courteously.

Your Responsibilities

  • To treat the doctors and practice staff courteously at all times. 
  • To be punctual for your appointment, or if you are unable to attend, to cancel well in advance. 
  • To make more than one appointment whenever more than one person needs to be seen. 
  • To be prepared to make further appointments. 
  • To understand if appointment times are running late – it may be you who needs the extra time on another occasion. 
  • To ask for a home visit only if housebound or if the illness completely prevents you from attending the surgery – children can usually be brought to the surgery safely.

National Diabetes Audit

National Diabetes Audit

This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). If you have diabetes, non-diabetic hyperglycaemia, impaired glucose tolerance or pre-diabetes, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. For further information about how your data is used, please see the NDA patient information leaflet. Taking part in the NDA shows that this GP practice is committed to reducing diabetes and improving care for people with diabetes. National Diabetes Audit: helping to reduce diabetes and improve diabetes care If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.

Patient infomation leaflets are available for patietns with diabetes and for patients at increased risk of Type 2 diabetes.

Accessing your medical records online

Online Records Access: It’s your choice

If you wish to, you can now use the internet to look at your medical record online.  It’s your choice. 

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment when you are abroad.  

Click on the link below to download the patient information leaflet and an application form for Online Records Access.  It is important that you read and understand the leaflet before you sign your application.

Click here to download the Online Record Access patient leaflet and application form (pdf).

Useful Resources

Information For Carers

Information For Carers

If you look after a relative, friend or neighbour who could not manage without your help because of long term sickness, age or disability – and the care you provide is unpaid – then you are a carer.
There are services and organisations that can help you with your caring role:

If you area carer, please remember  to fill in a Carer Registration Form.  Click here to download (pdf).

Herbert Protocol

Click on the poster or click here to open