The Crouch Oak Family Practice
45 Station Road Addlestone KT15 2BH - Tel: 01932 840123

Advice for patients

The NHS Choices website is a comprehensive and constantly updated source of patient information.  Click on the logo below to open the site.


Self-treatment Of Common Conditions

Self-treatment Of Common Conditions

click on the links below

Colds and flu

Burns and scalds


Cuts and grazes

Diarrhoea and vomiting

Back pain

Nose bleeds

Insect bites and stings

Bruising / sprains

Can't find what you are looking for?  A-Z of common conditions

Emergencies: when to use the A&E service

Emergencies: when to use the A&E service

A&E departments, sometimes called casualty or emergency departments, are hospital units where the public can attend without an appointment for accidents, emergencies and other very urgent medical conditions which may require the facilities and expertise of highly skilled hospital teams.
 You should attend A&E without delay for the following:

Major injuries, for example:
    > Injuries from road traffic accidents
    > Serious falls
    > Major head injuries
Severe breathing difficulty
Severe chest pain
Severe haemorrhage (bleeding)
Extensive burns

You should NOT attend A&E for the following conditions

Flu-like illnesses, coughs, earache, back ache and sore throats 
Minor breathlessness or wheezing
Abdominal pain (unless extreme or associated with collapse)
Urinary difficulties (unless completely unable to pass water)
Vaginal bleeding (unless very heavy and associated with faintness)
Rashes (unless meningitis is suspected)
Diarrhoea and vomiting
Insect bites and stings
Social problems
Emergency contraception
Dental problems (except major trauma)


Generally, if the person is unwell, but alert and speaking without impaired consciousness or severe breathing difficulty, then they do not need to attend A&E

Money spent on non-essential A&E attendance means less money to spend on other services 
What alternatives are there to attending A&E?
Call NHS 111
Ask your pharmacist for advice
Visit a local walk-in centre at Weybridge, Woking or Ashford. You don't need an appointment.


Patient information leaflets

PSA testing and prostate cancer:  advice for well men aged 50 and over

Please click here to open our patient information leaflet on PSA testing (pdf).


Spirometry testing

Please click here to open our information leaflet for patients invited for spirometry testing (pdf).


HANDi app



Advice and support for parents and carers

HANDi App offers simple advice on what to do and who to contact when your child is unwell.
Six common childhood illnesses guideline available with a home care plan.
  • Diarrhoea and vomiting
  • High temperature
  • Chesty baby (Bronchiolitis)
  • Chesty child (Wheeze and Asthma)
  • Abdominal pain
  • Common newborn problems

Download in the App Store or Google Play

Once you have downloaded the app, scroll down to bottom to find and select Ashford and St Peter's Hospitals and then it will upload the correct section

Vaccination And Immunisation

Vaccination And Immunisation


It is vitally important that your child is fully immunised. The current recommended schedule for children, teenagers and adults is shown on the NHS Immunisation site: click HERE


Tetanus booster

A booster is required every 10 years. If you have never been immunised against tetanus please call us to arrange a primary course of immunisations .

Flu Vaccinations

Available in early October/November. If you are pregnant, a carer, age 65 or over, or have heart, lung or kidney problems or diabetes, this vaccination is strongly recommended.

Pneumonia Vaccinations

People who need 'flu vaccinations will also benefit from pneumonia vaccination. This vaccination gives a lifetime of protection for most people and is available throughout the year. It is also advised in certain groups of patients who are more susceptible to infection, for example those who have had their spleen removed, who have a weakened immune system due to illness or medication, are HIV positive, have kidney disease, sickle cell disease and caeliac syndrome. These people may need regular pneumonia boosters.

Shingles vaccine

A new vaccine to prevent shingles, a common, painful skin disease, will be routinely offered to older people from September 1 2013.
The shingles vaccine will be given as a single injection for anyone aged 70 or 79. Unlike the flu jab, you'll only need to have the vaccination once. More information is available by clicking HERE

Special Risk Groups

Hepatitis B vaccination is NOT available on the NHS for occupation health purposes. Your employer is responsible for providing occupational health cover. 

Foreign Travel

Travel clinics are held in the treatment room. Please call to arrange an appointment at least 6 weeks before you travel.

Useful Telephone numbers

Useful Telephone Numbers

Alcoholics Anonymous   020 7352 3001
Citizen's Advice Bureau   01932 842666
Cruse 01932 571177
NHS Direct   0845 46 47
Nuffield Hospital   01483 763511
Relate   01483 715285
Runnymede Hospital   01932 877800
Samaritans   01932 844444
Social Services  01932 884610
St Peter's Hospital   01932 872000